Well I knew that!

Caller: “My computer isn’t booting.”

Me: “Ok, let’s check a few things -”

C: “I already checked the cables, the power, and monitor works fine. It’s a Windows problem.”

M: “Ok, what kind of error does it give you?”

C: “It says insert a valid boot disk, but the disk booted fine yesterday.”

M: “Can you check -”

C: “I ALREADY CHECKED THE CABLES, the power works fine, the monitor works on another computer they aren’t the problem.”

M: “I know but could you check -”

C: “It’s definitely a Windows problem! Just tell me how to get into the system so I can correct it.”

M: (pause, waiting for them to finish) “O. K. Does your computer have a floppy drive?”

C: “What does that have to do with anything? Yes, it has a floppy drive. I told you it’s a Windows problem!”

M: (coolly and calmly) “Does the drive have a disk in it?”

C: “- but” (checks) “Yes, it does.”

M: “Eject the disk and reboot the computer.”

C: “…” (ejecting disk and rebooting) “Well I knew that!”